Greenoak Concept & Design
Decking Company Terms

Greenoak Concept & Design T&Cs are up to date as off todays date and supersede all signed contracts

1 This document is intended to contain all terms upon which the Purchaser agrees to purchase the products described overleaf from the Company. Any additional term, condition or verbal agreement should be written down for the purpose of clarity and signed by the Purchaser (i.e. variation of contract or VOC). All goods remain the property of The Company until payment is received in full.

1A Variations of Contract (VOC) / Changes to Works

Any change to the agreed design, specification, materials, colour, location, dimensions, level, access arrangements, program, or scope of works requested by the Purchaser after signing is a Variation of Contract (VOC).

The Company will provide details of the VOC (including any price and time impact) in writing. No VOC will be carried out until accepted by the Purchaser in writing (email acceptable). VOCs may affect lead times and installation dates.

2 The Purchaser shall grant the Company’s Representative unrestricted access to the premises at all reasonable times, for the purpose of taking measurements, carrying out the work forming the subject of the contract and for any subsequent remedial work if required. In some cases, the Company may need to site skips, ladders, scaffolds, or vehicles on the premises to complete its contractual obligations. The Purchaser agrees at no cost to the Company to provide such electricity, gas, or water to enable the Company to complete the installation and if necessary, any remedial works. In the event of access being required to neighboring land it is the Purchaser’s responsibility to ensure that access is granted, and the Company shall not be held liable for any delays arising out of the Purchaser’s inability to gain such access.

3 The Purchaser has the right to cancel this Agreement and is referred to the Notice of Cancellation Rights below.

4 As soon as practicable and in any event within 14 days of the date of this Agreement the Company will arrange an appointment for detailed measurements of the proposed works to be taken by a Representative of the Company (“The Survey”) so that the Company may satisfy itself of:
a) Design, size, and technical specification to ensure products can be correctly installed and comply with current laws and regulations.
b) The appropriateness of the price specified overleaf in the light of (a) above.
c) Party wall, building control or planning permissions agreement must be in place if applicable.

The survey will be carried out at the earliest opportunity and not later than 21 days after the date of the Agreement.

The time limits provided in this Clause are subject to access being provided by the Customer in accordance with Clause 2 of the Agreement.

5 The Company agrees to supply the products at the price specified in the Agreement subject to the Surveyor’s approval of the feasibility of the works and correctness of the price. In the event of any modification of the works or price being revised due to survey, within 28 days of the survey the Company shall either cancel the Contract or send the Purchaser a written notice explaining the reason for any modification required to the works or price. For example, the reason may be due to additional building work such as new lintels, legal requirements, or the discovery of asbestos related materials within the vicinity which were not identified at the time of the original viewing of the property.

In addition to this should Greenoak find issues on commencement of works that were not found upon survey, i.e rotten timbers under products that were in place before and this need replacing there will be additional charges.
If a new date must be rearranged due to asbestos being removed via customer or underground works need changing, there will be an extra weekly charge of £500.00 including vat standing charge till works can commence.

All surveys supersede signed and dated contracts for, designs, colours, locations, if in doubt contact your sales adviser.

If the Purchaser does not accept the proposed modifications within 14 days of their notification, the contract shall be cancelled.

Thereafter, the Company reserves the right to cancel the Contract only in the event of unsatisfactory credit reference(s) being obtained of the Purchaser in accordance with Clause 7. The Company also reserves the right to cancel the project at any stage with all payments repaid to customer to date should the company find issues with said project, ie: wrong products ordered via company or customer, issues with property, not being able to have access to property, customers with holding payments as per contract. All cancellations will be made by writing via email.

6 If the contract is cancelled in accordance with Clause 3 or 5 of the Agreement any deposits paid shall be refunded to the Purchaser in full.

7 The deposit will be held against any charges arising under Clause 8 or 9 where they apply, or settlement against the balance payable on completion of the contract under Clause 17.

8 (a) The Company will not make, unless otherwise agreed in writing, any application for Planning Permission or Building control on behalf of the Purchaser, or ground surveys. The cost of securing Planning or building control or ground surveys will be the responsibility of the Purchaser.
Please note few Local authorities in England and Wales don’t currently consider decking to come under Building Regulations, if in doubt please contact your local authority or speak with a member at Greenoak Concept & Design for further advice.

In many cases you don’t need planning permission for garden decking, but there are rules you must follow. In the UK (England & Wales), decking is usually allowed under Permitted Development if it meets certain limits.

You don’t need planning permission if:
Your decking:

• is no more than 30cm (about 1 ft) above the ground
• does not cover more than 50% of the total garden area, including any other outbuildings or extensions
• is behind the house (not forward of the principal elevation)

You will need planning permission if:
Your decking:

• is higher than 30cm at any point
• together with other extensions/outbuildings, covers more than half the garden
• is on a flat above ground-floor level, e.g. roof terrace
• is in a conservation area, national park, AONB, or listed building — rules can be stricter
• includes features that affect neighbors, e.g. raised platform causing privacy issues

If your home is listed,
You will almost certainly need consent for decking and may also need Listed Building Consent.
It is the Purchaser’s sole responsibility to ensure all requirements.

(b) It is the Purchaser’s responsibility to inform the Company in writing whether the premises are a Listed Building or within a Conservation Area as defined by Statute, in which case it is the purchaser’s responsibility obtain any permissions, Greenoak Concept & Design will not be liable if this is not obtained.

(c) Should any Approval:
i. Prove to be obtained only by revision of the works specified overleaf the Company will quote a revised price to the Purchaser. If this is not accepted by the Purchaser within 7 days of the quotation the Company will be at liberty to cancel the Contract by written notice to the Purchaser: or
ii. Not be forthcoming the Company will likewise be at liberty to cancel the Contract.

(d) If the Purchaser fails to inform the Company that the premises are a Listed Building or within a Conservation Area the Company shall be entitled to assume without any further enquiry that the Purchaser has obtained any relevant Consent or Approvals to the carrying out of the works and shall be under no liability whatsoever in the event of any enforcement or other action by the Local Authority or any other person or body.

(e) Underground Services Disclaimer

The Customer is responsible for informing the Company of any underground services (including but not limited to water pipes, gas pipes, electrical cables, drainage, broadband/data cables, soak ways, and any other utilities) within the proposed work area prior to installation.

The Company will not be held liable for any damage caused to underground services that were not disclosed in writing by the Customer before work begins.

If required, the Customer must arrange and pay for a professional utility scan/survey of the installation area prior to the commencement of works. The Company may request this if they believe underground services may be present.

Where the Customer has confirmed that the area is free from underground services, the Customer accepts full responsibility for any damage that may occur to undisclosed services and agrees to cover all costs associated with repair or reinstatement.

The Company will take reasonable care and follow standard installation practices; however, ground penetration always carries a level of risk, and the Customer acknowledges this before work begins.

If underground services are found during installation, the Company reserves the right to:
1, pause work until the area is deemed safe,
2, modify the installation method (which may affect cost), or
3, cancel the installation if it is unsafe to proceed.
In such cases, the Customer remains liable for costs incurred up to that point.

9 If the Contract is cancelled in accordance with Clause 8 the Company will refund such money as appropriate having considered for the work done and services rendered, including Planning Applications.

10 If the Purchaser cancels the contract in accordance with these terms and conditions, the Company reserves the right to charge the following, which represents the losses and expenses incurred by the Company prior to cancellation:
a) 20% of the total contract price where the Purchaser cancels prior to commencement of the Survey.
b) 30% of the total contract price where the Purchaser cancels after commencement of the Survey but prior to commencement of manufacture.
c) 80% of the total contract price where the Purchaser cancels after commencement of manufacture but prior to commencement of installation.
d) A delivery date specified or otherwise given by The Company to The Purchaser shall be taken as an estimate only and is made by The Company in good faith. For the avoidance of doubt time shall not be of the essence of The Contract unless otherwise agreed in writing by The Company and The Purchaser. If the delivery date specified is varied, then the approximate delivery period will be deemed to apply to the date of the Company’s notification to The Purchaser instead of the original date of The Contract.

11 Samples and photographs are used to demonstrate a typical product, its composition and colour. No guarantee is given that the product/colour supplied will conform precisely to the samples. Measurements made by the Company’s Sales Representative are approximate and used only for the purpose of calculating the price specified overleaf. The Company reserves the right to make minor non-aesthetic alterations to the specification of the products described overleaf. All images are external in contracts and surveys.

11A Composite Decking: Shade Variation, Weathering & Thermal Movement

Composite decking boards and trims may vary in shade, grain pattern and finish. Samples and photographs are illustrative only. Exact colour matching between separate orders/batches cannot be guaranteed.

Composite decking will weather and may fade/discolorover time due to UV exposure and environmental conditions. This is a normal characteristic and is not a defect.

Composite decking expands and contracts with temperature. The Company will allow manufacturer-recommended expansion gaps. Minor movement/noise associated with thermal change is normal and not a defect.

Composite decking can become hot in direct sunlight; this is a normal characteristic and is not a fault.

11B Slip Resistance & Maintenance

Slip resistance is variable and depends on conditions and maintenance. Water, frost, algae, leaf residue, oils/grease, mud and other contamination can increase the risk of slipping.

The Purchaser is responsible for routine cleaning and maintenance in accordance with the relevant manufacturer’s guidance. Any slip incidents or performance issues caused by contamination, lack of maintenance, or environmental conditions are not the Company’s liability.

12 Unless otherwise agreed in writing the Company will not undertake the removal and re-siting of any gas, electrical, wiring, plumbing, waste, and soil pipes. telephone, doorbells including Ring Doorbells, Sky dishes, alarm systems, lights, downpipes, tv Ariel’s, cctv systems, clipping back lose cables, door numbers, letter boxes and doorbells, Blinds, curtains or shutters, gas boiler flumes, gas pipe works. Suitable arrangements should be made by the Purchaser for any such works to be carried out prior to commencement of the works required under this Contract. Failure to comply could incur additional charges if commencement of work is delayed due to site being unprepared.

12A Removal/Disposal & Rubbish

Unless expressly stated in the Contract/Quotation, the Company’s price includes removal of the Company’s own packaging and waste only.

Removal and disposal of existing decking, slabs, soil, hardcore, concrete, or third-party waste is excluded unless clearly stated in writing.

Where disposal is included, it shall be limited to the items listed in the Quotation/Schedule.

13 The Company will use its best endeavors to honor any installation date given but cannot be held liable for any losses suffered because of any delay that has resulted from the factors that are outside the reasonable control of the Company (Greenoak Concept & Design Ltd). Such factors include (but are not limited to) adverse weather or traffic conditions, mechanical breakdown, pandemics, Supplier delays or previous contracts running /over-running for reasons that could not reasonably have been foreseen. If the Company is unable to meet an installation date, it shall give the Purchaser as much notice as possible and arrange an alternative convenient date.

14 If the specified works are not completed within the delivery period quoted to the Purchaser, the Purchaser may serve written notice on the Company requiring that the works be completed within reasonable period, being any event not less than 6 weeks, as the Purchaser may specify “(The Company Notice)’. If the work is not completed within that extended period, the Purchaser may cancel the Contract by serving written notice of cancellation on the Company. The Company recommends that any notice is sent by Recorded Delivery. Notwithstanding the foregoing.

a) The Company shall not be liable for any delay in the completion of the work which arises from causes beyond the reasonable control of the Company, ie weather, sickness or fitting team etc. Where a completion Notice has been served that Notice shall be automatically extended to consider any such delays that have occurred; and
b) The Purchaser shall remain liable to pay for such part of the work as has been completed in cases where the Purchaser cancels the Contract part completed.

14A Practical Completion, Snagging & Minor Defects
“Practical Completion” means the installation is complete and fit for normal use, notwithstanding minor snagging items.

The Purchaser must notify the Company of any snagging items within 7 days of Practical Completion.

Minor manufacturing marks or cosmetic items (including small chips, minor scuffs or scratches) that do not affect the functional use of the installation will not prevent Practical Completion and the balance remains payable under Clause 17 (subject to any agreed retention expressly set out in Clause 17).

15 The Company’s formal written Guarantee will be sent to the Purchaser upon receipt of the balance payable on completion. The Company provides a 10-year Guarantee detailed below, subject to the exclusions in Clause 15 T&C are subject to change and the most update can be viewed on the company website. All guarantees will only be released after full settlement of the account.

A, 10 years – Decking – timber or composite for labour only.
B, 1 years – Decking – timber or composite for materials, this includes timber sub frame.

The Company undertakes to repair or replace free of charge any products manufactured or supplied by the Company which prove defective because of faulty materials or workmanship from the date of completion during the above guarantee periods.
Note: Should any repair work be carried out, Greenoak Concept & Design will be only liable for the workmanship.

Any repair works carried out, or replacement parts supplied within the guarantee period will also be covered by the Guarantee, but only for the remainder of the Guarantee period.
Note: decking and associated trims have a 1-year manufacturer’s warranty only, Greenoak Concept & Design are not liable for any colour deterioration to products.
The Purchasers attention is drawn to the maintenance instructions found on the products manufactures websites.

The Company accepts NO liability in respect of the following:
a) Damage due to animal, insects, rodents, or other, accident, storm, flood, neglect, misuse, faults, or premature deterioration which result from the Purchasers failure to comply with any maintenance instructions printed on the reverse of the Guarantee or on any relevant manufacturers guarantee.
b) The failure of the installation to reduce condensation – further details available on request.
c) Damage caused by movement, expansion or contraction of the ground or soil, due to underground or mine workings, climatic changes, water content or tree root activity, which in turn moves or damages all decking installations.
d) Damage to the product attributable to the failure of foundations or structure when these have not been constructed by the Company.
e) Discoloration from sunlight or frost damage to all decking.
f) Minor defects to Decking or brick work due to settlement and movement.
g) Damage or deterioration to the product arising out of normal wear and tear in the home, pollution and the effect of sea or salt water.
h) The fading or discoloration over time due to natural causes.
i) Any pointing or mastic joints and silicone, screws or fixings.
j) Staining caused by any substance whatsoever, and includes condensation, water ingress, damp, or mold, this includes water ingress walls, flooring, electrics, All installation teams do undertake due care and protect area where possible, in the event of scaffolding being used, Greenoak are free from any damaged coursed via scaffolding contractor, and any disputes are to be taken up with the scaffolding company directly.
k) Damage due to placement of Purchasers own fixings causing failure of with drainage channels.
l) Damage caused which can result in over-heating of trims and subsequent thermal movement or distortion.
m) Any variation in the colour or shade of any products supplied under this guarantee, where the variation is because the relevant manufacturer no longer manufactures the materials in question.
n) Our inability to provide parts or furniture which have become obsolete, in which case the Company shall provide an alternative of an equivalent quality.
o) Any scratches to decking systems, which have not been reported to the Company within 1 weeks of the installation date (in writing)
p) Any business losses that the Purchaser suffers in relation to the use of the property at which the installation has been or is due to be carried out. For the avoidance of any doubt ‘business losses include (but are not limited to) losses such as loss of rental income, professional fee income, loss of bookings and loss of profits. If the Purchaser is operating any form of business at or from the installation address, the Company recommends that the Purchaser takes out his own business insurance to cover such losses.
q) Any remedial works which may be required to the living space, base, or foundations because of a fault or defect in the base works where the company has not built the base unless the defect is due to inaccurate information supplied by the Company on its plans.
r) Damage or deterioration to the product arising out of heat, smoke or fire from a barbeque, patio heater, hot tubs, swimming pools or other such equipment that has been placed, contrary to the Company’s recommendations, either directly under or in the vicinity of an installation by the Company
s) Damage to outside fixtures and fittings i.e., taps, sockets, lights, gutters, down pipes, fascia, soffit, drains, soak away drain, manhole covers, gas pipes, sewage pipes, waste and water pipes, TV & Sky products, CCTV and alarm systems, driveways, walls, and paths including patios garden rooms or out buildings.
t) When working at height, Flat roofs i.e., felt, plastic EDPM rubber or fiber glass, on garages, porches, and extensions, although every effort is made to protect these areas if needed for access, Greenoak Concept & Design Ltd. will not be held responsible for any damage when work is being carried out above. Vehicles should also be parked away from the area to prevent damage from any falling debris.
u) When installing all products, the Company is not liable for reinstating lights, downpipes, satellite dishes, tv Ariel’s, alarms systems, CCTV systems, clipping back lose cables, door numbers, letter boxes and doorbells, blinds, curtains, or shutter. All these products will need to be removed prior to work. In addition, all customers furniture and possessions are to be removed from the said area before works start.
v) Unless stated in original signed contract painting or rendering or painting to plinths, internal plaster work and concrete soffits will charge at an addition cost to customer.
w) No responsibility is taken for Greenoak Concept & Design Ltd when removing rubbish, Greenoak Concept & Design are only responsible for removal of their own rubbish only.

16a The Company will use reasonable care and good practices when carrying out the installation. The Company does not undertake to provide matching bricks, cladding, rendering or specialized finishes such as pebbledash, monocouche, silicone rendering, patio areas, grass or astroturf, neither does the Company undertake any making good to wallpaper, tiling, or painting and for the avoidance of any doubt, tiles are considered decoration and should they be accidentally damaged, they will not be replaced. All blinds, curtains or shutters must be removed prior to starting work.

b) The Company accepts no responsibility for any damage resulting from existing structural or other defects in the property at which the installation is carried out i.e., grass, astroturf, patio areas and slabs, fencing, Roofing, tiles, slates, cement verges, under cloaks, loft battens, lintels, rafters fence panels, gas boiler flumes, gas pipe works, water pipes and waste pipes. Any items of value, albeit monetary or sentimental, should be removed or protected from the working area to protect them from damage, Greenoak Concept & Design Ltd will not be held responsible for such breakages.

c) The Company accepts no responsibility for any damage resulting from pile drilling for base works (timber frames) to any underground, pipes or cables, these include water, water mains, waste pipes, gas pipes, electric cables including mains power, cctv, and sky. Greenoaks will undertake a survey, but its Soley the customers responsibility to advise Greenoaks surveyors of any underground works. Refer to 8E

17 The balance is payable on completion of the installation or on delivery where the Contract is for supply only, or as per the contract payment schedule. Payment shall be made by applying any Payments held against the balance, and the remaining balance shall be due by way of Bank Transfer, Cash, or Cheque payable to: Greenoak Concept & Design Ltd. If payment is not made on the due date in accordance with this clause, the Company shall have the right to request payment of interest on the outstanding amount at a rate of 4% above Barclays Bank plc base rate accruing daily from the due date until date of actual payment. Furthermore, the Company may refuse to provide any further services under the Agreement until such times as any outstanding stage payments have been paid and shall not be liable for any delays caused as a result.

This included tiled conservatory roof installations, Building Control certificates are only issued upon completion of works and cleared balances, upon a final site visit will take place via building control, any delay with balances on this part may incur the above. All final balances should be cleared and paid for before any removal of scaffolding.
Should there be any small manufacture issues upon completion i.e.: scratches, chips to beads, or any other related minor defects that do not stop the functionally or working of the product supplied, the customer has the right to withhold 5% of the closing balance as a retainer until issue are resolved. All guarantees and certificates will still be issued upon the balance being made minus the 5% retainer.

When scaffolding is in place, full balance is still required in full upon completion of Greenoak Concept & Design works, not when scaffolding comes down, scaffolding may be left up for two days after the project.

18 By signing this agreement, the Purchaser confirms that he is the owner of the property at which the installation is to take place and that he has complete authority to enter into this Agreement. The Purchaser will also be asked to confirm this on the survey. The Company is only prepared to contract with the Purchaser on that basis. The Company reserves the right to carry out checks to verify ownership of the property. If the Company discovers that the Purchaser is in breach of this Clause, the Company may in its absolute discretion:
a) Cancel this Agreement, in which case the Purchaser shall be liable to the Company for all costs incurred to date.
b) Continue with the Agreement provided that the Purchaser makes such stage payments as are reasonable, considering the costs that have been or will be incurred by the Company in performing the Contract.

19 The Contract price set out overleaf is inclusive of VAT at the prevailing rate at the date of this Contract unless the Contract is noted as being VAT exempt on the front of this document. Any variation in the applicable rate of VAT or, where no VAT is shown overleaf as chargeable, any imposition of VAT after the date of the Contract overleaf will be passed to the Purchaser.

19A Limitation of Liability (General)

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law.

Subject to clause 19A (1), the Company’s total liability arising out of or in connection with the Contract (whether in contract, tort, negligence or otherwise) shall be limited to the Contract price actually paid to the Company for the works giving rise to the claim.

The Company shall not be liable for indirect or consequential losses.

20 You must allow access to the property to complete the installation. If you do not allow installation within 14 days of the agreed installation date, you agree to pay 60% of the outstanding amount. On receipt of this payment, your products will be stored for a maximum of 14 days without charge.

21 All decking systems used are of the highest quality available. We cannot guarantee any imperfections or variations in the decking system making process. Timber decking is a natural product that can display various visual properties that are not faults and do not detract from the performance.

21A Timber Subframe / Deck Base, Ventilation & Natural Movement

Where a treated timber subframe is included, the Company will construct it using materials suitable for external use and in accordance with the relevant product installation guidance and normal trade practice.

Timber is a natural product and may show movement including shrinkage, swelling, twisting and checking due to moisture and temperature changes. Such movement is not necessarily a defect.

The Purchaser acknowledges the performance and longevity of any deck is affected by ground conditions, drainage and ventilation. The Company will make reasonable provisions for ventilation consistent with the agreed design; however, the Company is not liable for issues caused by inadequate airflow due to site constraints or subsequent obstruction by the Purchaser (e.g. stored items blocking airflow).

The Purchaser must keep air bricks/vents/DPC clear and unobstructed. Any redesign required to maintain clearance will be treated as a Variation of Contract (VOC).

22 The guarantee will be void if:
a) Any person/s not authorized have carried out repairs or alterations to the products
b) The products have been damaged by accident or misuse

23 Where the Purchaser has chosen to build the case and foundations.
a) The Purchaser shall contract directly with such builder as the Purchaser may choose, and it is the Purchaser’s responsibility to satisfy himself that the chosen builder is competent to carry out the required works
b) It is the Purchaser’s responsibility to ensure that the base and foundations are sufficient for the proposed build and that they have been built to Building Regulations and NHBC standards. The Company shall NOT provide the Purchaser or the builder with a base plan with approximate dimensions to construct a suitable base. The Company will not provide recommendations as to the construction of any part of the case and foundations, these are matters for the Purchaser to decide in conjunction with his builder, having regard to any site conditions that may exist.

24 Where the Company is asked to supply/install a build on an existing base ie decking system, it is recommended that the purchaser obtains his own advice about the suitability of this. The Company’s obligations at survey are limited to measuring the base for the purpose of the Contracted installation and carrying out a visual inspection of the base to look for obvious signs of damage or defect. In the absence of this, the Company shall be entitled to assume without carrying out any further enquiries that the base and foundations are sufficient for that purpose.

25 The Purchaser agrees to ensure that the base is ready within 6 weeks of survey or receipt of all necessary third-party approvals, whichever is the latter. If the base is not ready within that time the Company reserves the right to request a further stage payment of up to 90% of the Contract price (less any payments already made by the Purchaser) to cover costs.

26 If the Purchaser sells the Property, the Company will on request transfer the unexpired portion of the Guarantee to the new owner, providing that the transfer fee of £350.00 inclusive of VAT is paid. The Company reserves the right to make a reasonable increase to the transfer fee on an annual basis. Any request for transfer must be made within three months of completion of the sale to allow the Company to advise the new owner of their maintenance obligations. Failing this, the Company reserves the right to charge the new owner for an inspection of the installation prior to transferring the Guarantee. A replacement guarantee certificate will only be issued by the Company on request if the original guaranteed certificate is lost or destroyed at a cost of £150.00 inclusive of VAT. Service calls outside of the Guarantees are charged and £180.00 plus vat, there will also be a charge if parts are required upon a write price will be provided.

27 Greenoak Concept & Design Ltd will take digital images for records before, during and after work are completed. All images are protected by copyright as artistic work known as the “creator” and are solely owned Greenoak Concept & Design Ltd. From time to time these images will be used for marketing in local papers, websites, and social media. Greenoak Concept & Design Ltd will not disclose the customer’s name and address.

28 Data protection, we will use your personal data so that we can process your order and fulfil our obligations to you under this agreement. To protect your interest, we require all customers to verify their identity when dealing with us, we may ask you to provide contact numbers, addresses, and emails before we discuss your order. All data will not be shared with 3rd parties and only used via Greenoak Staff and only for the purpose of the sign contract. From time to time, we may email you with propositions, should you wish to opt out, please email by way of return.

29 The customer is responsible for removal of all furniture and items which could obstruct the installation prior to the arrival of the installation team.

29A – Use of Decking, Heavy Items, Furniture & Protection

The Purchaser must not drag furniture, planters or other heavy items across the decking surface. Protective pads/feet should be used under furniture and planters.

Heavy point loads (including filled planters, outdoor kitchens, pizza ovens, hot tubs, pools and similar items) must not be placed on the deck unless the Company has confirmed in writing that the structure is designed for such loads.

The Company will not be liable for dents, scratches, distortion, staining or heat damage caused by third-party items placed on or near the decking (including barbeques, patio heaters, fire pits and hot tubs), save where caused by the Company’s negligence.

30 Sub-Contractors:

30.1 Greenoak Concept & Design Ltd may use suitably qualified and insured sub-contractors from time to time to carry out part or all the work. Where sub-contractors are used, the Company remains responsible for the works carried out on its behalf to the extent required by law and under the Company’s Guarantee.

30.2 All sub-contractors engaged by the Company are required to hold appropriate Public Liability insurance and to carry out the works in accordance with the Contract, the agreed specification, and the Company’s installation requirements.

30.3 The Purchaser acknowledges that certain specialist elements (including but not limited to scaffolding, waste removal, or other third-party services) may be provided by third parties. Where any dispute or claim relates solely to a third-party service that the Purchaser has engaged directly (and not via the Company), the Purchaser shall pursue that third party directly.

30.4 If any issue arises with works carried out by a sub-contractor engaged by the Company, the Purchaser must notify the Company in writing as soon as reasonably practicable (and in any event in accordance with Clause 14A). The Company will investigate and, where necessary, arrange for appropriate remedial works in line with the Company’s Guarantee and these Terms.

30.5 Nothing in this Clause limits or excludes the Purchaser’s statutory rights.

31 All customers must supply any written requirement for works, including plans, drawings, legal requirements, Health and Safety requirements, public liabilities which is to clearly state and request if labours are to hold a valid CSCS card and health and safety courses, upon signing Greenoak Concept & Design contracts, all fitters will be free to complete signed works without CSCS cards or customers health and safety requests and will only adhere to Greenoak Concept & Design Ltd requirements.
CSCS are not a legal requirement and are only a recommendation, fitters will only have these cards upon request at the point of signed contracts.
All fitters will have dated and signed risk statements and Health and Safety requirements for all projects supplied by Greenoak Concept & Design Ltd.

ALL PRICES ARE SUBJECT TO SURVEY

DECKING INSTALLATION SCHEDULE (TO BE COMPLETED PER JOB ON FRONT OF CONTRACT AND AGREED VIA SURVEY)

Product: Brand/Range/Colour/Profile

Approx. area/dimensions:

Subframe timber: treated / grade if used

Joist centres: as per manufacturer guidance

Base/support method: pads/posts/existing slab

Fascia/edging: yes/no + details

Steps/handrails: yes/no + details

Disposal included: exact items

Access constraints:

Notes (vents/air bricks/manholes/drainage falls):