Fixing Windows & Doors Before Replacing Them

Guarantees

6 months – Glass sealed units (excluding breakages, misuse, or neglect).

6 months– Mastic sealants, gaskets, kick bars, locks, hinges, letter plates, keys, handles, gearboxes, mechanisms, and all associated moving parts.

Ownership of Property

By replying to confirm this agreement, the purchaser confirms that they are the owner of the property where the installation, service, or repair is to take place, and that they have full authority to enter into this agreement.

The Company reserves the right to carry out checks to verify ownership of the property. If the purchaser is found to be in breach of this clause, the Company may, at its discretion.

Cancel this agreement, in which case the purchaser shall be liable for all costs incurred to date; or

Continue with the agreement, subject to the purchaser making reasonable stage payments to cover costs already incurred or to be incurred.

Contract Price and VAT

The contract price stated invoice includes VAT at the prevailing rate on the date of this agreement, unless specifically stated as VAT exempt. Any future change in VAT rates, or the later imposition of VAT where previously exempt, will be payable by the purchaser.

Data Protection

We will use your personal data only for the purpose of processing your order and fulfilling our obligations under this agreement.

To protect your interests, we may request verification of your identity, including contact numbers, address details, and email addresses before discussing your order.

Your data will not be shared with third parties and will only be accessed by Greenoak staff for matters relating to your contract. From time to time, we may send you promotional emails. If you wish to opt out, please reply to this email.

Customer Responsibilities

The customer is responsible for removing any furniture or items that may obstruct access to the work area prior to the engineer’s arrival.

Use of Subcontractors

Greenoak Concept & Design Ltd may, from time to time, use approved subcontractors to carry out works. All subcontractors are expected to hold their own public liability insurance and be fully briefed on the project requirements.

Where works are undertaken by subcontractors, liability for their workmanship rests with the subcontractor responsible. However, Greenoak Concept & Design Ltd will make every reasonable effort to assist in resolving any issues in line with our company guarantee.

All projects are carried out with the same high standard of customer care and service, whether completed by Greenoak Concept & Design Ltd or our approved subcontractors.

Payments

All payments and invoices will be provided in the first email booked of said date and confirmations.

Payments are to be paid within 24 hours following services call as agreed, should any further repairs or parts be required following the initial service call, all costing will be provided within 24 hours in an email.

The balance is payable on completion by way of Bank Transfer, payable to: Greenoak Concept & Design Ltd. If payment is not made on the due date in accordance with this clause, the Company shall have the right to require payment of interest on the outstanding amount at a rate of 4% above Barclays Bank plc base rate accruing daily from the due date until date of actual payment. Furthermore, the Company may refuse to provide any further services under the Agreement until such times as any outstanding stage payments have been paid and shall not be liable for any delays caused as a result.

The Company accepts NO liability in respect of the following:

a) Damage due to animal, insects, rodents, or other, accident, storm, flood, neglect, misuse, faults, or premature deterioration which result from the Purchasers failure to comply with any maintenance instructions printed on the reverse of the Guarantee or on any relevant manufacturers guarantee.

b) The failure of the installation to reduce condensation – further details available on request.

c) Damage caused by movement, expansion or contraction of the ground or soil, due to underground or mine workings, plaster works due to settlement with tiled conservatory roofing, rendering systems, with or without insulation, climatic changes, water content, or tree root activity.

d) Damage to the product attributable to the failure of foundations or structure when these have not been constructed by the Company.

e) Discolouration or frost damage to brick work, rendering systems, lead work, with or without insulation, including all cladding products.

f) Minor defects to plaster work or brick work due to settlement and movement, this also includes painting from tiled conservatory roofing and rendering systems, with or without insulation,

g) Damage or deterioration to the product arising out of normal wear and tear in the home, pollution and the effect of sea or salt water.

h) The fading or discoloration over time due to natural causes.

i) Any pointing or mastic joints and silicone.

j) Staining caused by any substance whatsoever, and includes condensation, water ingress, damp, or mould, this includes water ingress whilst tiled roofs are being installed to walls, windows, flooring, electrics, rendering systems, with or without insulation, and appliances. All installation teams do undertake due care and protect area where possible, in the event of scaffolding being used, Greenoak are free from any damaged coursed via scaffolding contractor, and any disputes are to be taken up with the scaffolding company directly.

k) Damage due to placement of Purchasers own fixings causing failure of sealed units, locks or hinges or interference with drainage channels and rendering systems, with or without insulation,

l) Damage caused by the incorrect location of blinds, which can result in over-heating of internal trims and subsequent thermal movement or distortion.

m) Any variation in the colour or shade of any glass, glazing materials or upvc products (such as roof panels) supplied under this guarantee, where the variation is because the relevant manufacturer no longer manufactures the glass or glazing materials in question.

n) Our inability to provide parts or furniture which have become obsolete, in which case the Company shall provide an alternative of an equivalent quality.

o) Any scratches to glass or rendering systems, with or without insulation, which have not been reported to the Company within 1 weeks of the installation date (in writing)

p) Any business losses that the Purchaser suffers in relation to the use of the property at which the installation has been or is due to be carried out. For the avoidance of any doubt ‘business losses’ include (but are not limited to) losses such as loss of rental income, professional fee income, loss of bookings and loss of profits. If the Purchaser is operating any form of business at or from the installation address, the Company recommends that the Purchaser takes out his own business insurance to cover such losses.

q) Any remedial works which may be required to the living space, base, or foundations because of a fault or defect in the base works where the company has not built the base unless the defect is due to inaccurate information supplied by the Company on its plans.

r) Damage or deterioration to the product arising out of heat, smoke or fire from a barbeque, patio heater or other such equipment that has been placed, contrary to the Company’s recommendations, either directly under or in the vicinity of an installation by the Company

s) Damage to outside fixtures and fittings i.e., taps, sockets, lights, gutters, down pipes, fascia, soffit, drains, soak away drain, manhole covers, gas pipes, sewage pipes, waste and water pipes, TV & Sky products, CCTV and alarm systems, driveways, walls, and paths including patios.

t) When working at height, Flat roofs i.e., felt, plastic EDPM rubber or fibre glass, on garages, porches, and extensions, although every effort is made to protect these areas if needed for access, Greenoak Concept & Design Ltd. will not be held responsible for any damage when work is being carried out above. Vehicles should also be parked away from the area to prevent damage from any falling debris.

u) When installing all products, the Company is not liable for reinstating lights, downpipes, satellite dishes, tv Ariel’s, alarms systems, CCTV systems, clipping back lose cables, door numbers, letter boxes and doorbells, blinds, curtains, or shutter. All these products will need to be removed prior to works. In addition, all customers furniture and possessions are to be removed from the said area before works start.

v) Unless stated in original signed contract painting or rendering or painting to plinths, internal plaster work and concrete soffits will charge at an addition cost to customer.

w) No responsibility is taken for Greenoak Concept & Design Ltd when removing rubbish, Greenoak Concept & Design are only responsible for removal of their own rubbish only.

x) Mains power supply to property from network power, Greenoak Concept & Design excepts no responsibility for any damage to property or power should cables be hidden, buried into walls or behind plaster which hasn’t been brought to our attention before works starts. Although Greenoaks surveyors, staff and subcontractors take all reasonable duty of care, skill and test walls and areas we are working for power, it is solely the homeowner’s responsibility to make sure all mains power cables visible or moved before works commence.

No responsibility is taken via Greenoak Concept & Design Ltd to condensation on any windows and doors under the new DOC F policy relating to Trickle Vents, all customers are to understand ventilation of their property to avoid condensation. Our double-glazed units are designed to reduce heat loss. The fitting of double glazing will not eliminate condensation. This is dependent upon the environment within the dwelling. We are unable to guarantee or warranty that double glazing will reduce or eliminate condensation.